How to Claim Prizes

If you have a winning ticket for any New York Lottery draw game, you have 365 days from the date of the winning draw to claim your prize. Scratch-offs must be claimed within one year of the game end date.

You must check your tickets and come forward before the deadline, otherwise you will miss out on any prizes you would have been due. The method for claiming your prize depends on how much you have won. Find out more below about how NY winners can claim prizes. You can find out the location of your nearest claims office further down the page, whether you live in Manhattan, Yonkers or anywhere else in the Empire State.

  • If you win a prize up to and including $600, you can claim it by taking your winning ticket to any New York Lottery retailer. Alternatively, mail your entry directly to the NY Lottery or visit a claim center.
  • If you win $601 or more, you can claim by mail or from a Customer Service Center.

Mail-In Claims

You can claim prizes of any value by mailing in your winning ticket to the address shown below:

  • New York Lottery
  • PO Box 7533
  • Schenectady, NY 12301-7533

If you win more than $600, you need to complete a claim form and send it in along with your winning ticket. Make sure you fill in your details on the back of the ticket and make copies of all the documents. You will also need to include a valid form of government-issued identification.

It is recommended that you use registered mail and include a return address. Mail-in claims must be postmarked 24 hours before the winning ticket's expiry date.

Claims in Person

All prizes up to and including $600 can be claimed from a licensed NY Lottery store. You do not need to complete a claim form but you need to present the original winning ticket to be validated.

If you are claiming more than $600 in person, you need to provide a claim form, valid form of ID and your winning ticket. Visit one of the Customer Support Centers shown below. You will need to schedule an appointment at the Customer Service Centers, although you can also redeem prizes at casinos such as Empire Casino and Resorts World, which do not require an appointment.

New York Lottery Customer Service Centers

The following table shows the details of the New York Lottery's Customer Service Centers and which ones are open for claims at the current time. Find out where you can cash lottery tickets over $600, whether you are located in New York City or elsewhere in the state.

Batavia Downs Gaming
(585) 343-3750
Address
  • 8315 Park Rd
  • Batavia
  • NY 14020
Office Hours (EST)
  • Monday-Friday - 8:00 AM to 10:00 PM
  • Saturday - 9:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM
Buffalo
716) 847-3480
Address
  • 165 Genesee Street
  • Buffalo
  • NY 14203
Office Hours (EST)
  • Monday-Friday - 8:30 AM to 4:30 PM
Empire City Casino Yonkers Raceway
(914) 968-4200
Address
  • 810 Yonkers Ave
  • Yonkers
  • NY 10704
Office Hours (EST)
  • Monday-Saturday - 9:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM
Finger Lakes Gaming & Racetrack
(585) 924-3232
Address
  • 5857 Route 96
  • Farmington
  • NY 14425
Office Hours (EST)
  • Monday-Saturday - 9:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM
Fishkill
(845) 897-5028
Address
  • 18 Westage Business Center
  • Hudson Valley Towne Center Suite 6
  • Fishkill
  • NY 12524
Office Hours (EST)
  • Monday-Friday - 9:00 AM to 5:00 PM
Hamburg Gaming at the Fairgrounds
(716) 646-6109
Address
  • 5820 South Park Ave
  • Hamburg
  • NY 14075
Office Hours (EST)
  • Monday-Friday - 8:00 AM to 10:00 PM
  • Saturday - 9:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM
Jake's 58
(631) 232-3000
Address
  • 3635 Express Drive South
  • Islandia
  • NY 11749
Office Hours (EST)
  • Daily - 8:00 AM to 4:00 PM
Long Island
(516) 222-8224
Address
  • 45 South Service Road
  • Plainview
  • NY 11803
Office Hours (EST)
  • Monday-Friday - 9:00 AM to 4:30 PM
Monticello Casino & Raceway
(845)794-4100
Address
  • 204 State Route 17B
  • Monticello
  • NY 12701
Office Hours (EST)
  • Monday-Saturday - 10:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM
Resorts World New York City
(718) 215-2828
Address
  • 110-00 Rockaway Blvd
  • Jamaica
  • NY 11420
Office Hours (EST)
  • Monday-Saturday - 10:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM
Saratoga Casino Hotel
(518) 584-2110
Address
  • 342 Jefferson St
  • Saratoga Springs
  • NY 12866
Office Hours (EST)
  • Monday-Saturday - 9:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM
Schenectady - Capital Adirondack
(518) 388-3370
Address
  • One Broadway Center
  • PO Box 7500
  • Schenectady
  • NY 12305
Office Hours (EST)
  • Monday-Friday - 8:30 AM to 5:00 PM
Syracuse
(315) 448-4314
Address
  • 620 Erie Blvd West
  • Syracuse
  • NY 13204
Office Hours (EST)
  • Monday-Friday - 8:30 AM to 4:30 PM
Tioga Downs Casino
(888) 946-8464
Address
  • 2384 W River Rd
  • Nichols
  • NY 13812-1406
Office Hours (EST)
  • Monday-Saturday - 9:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM
Vernon Downs Casino & Hotel
(877) 888-3766
Address
  • 4229 Stuhlman Rd
  • Vernon
  • NY 13476
Office Hours (EST)
  • Monday-Saturday - 9:00 AM to 10:00 PM
  • Sunday - 12:00 PM to 10:00 PM